Shipping policy

Last updated: May 25, 2026

Thank you for shopping with ATELIER SACRUM. This Shipping Policy explains how orders are processed and delivered when you purchase from https://ateliersacrum.com.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days.

Please note:

Orders are not shipped or delivered on weekends or public holidays.

During high-demand periods, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

2. Shipping Destinations

We currently ship to the following destinations:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

If your country is available at checkout, we can ship to your location.

3. Estimated Delivery Times

Estimated delivery times vary depending on destination:

United States: 6–11 business days

Canada: 4–9 business days

United Kingdom: 4–9 business days

Europe: 4–15 business days

Northern Europe: 7–15 business days

Asia: 7–15 business days

Middle East: 8–15 business days

Tracking is provided once your order ships.

Delivery times are estimates and may vary due to carrier conditions, peak periods, and customs processing.

4. Shipping Costs & DDP — Delivered Duty Paid

We offer free standard shipping on all orders, with no minimum purchase required.

All orders are shipped on a Delivered Duty Paid, or DDP, basis.

This means import duties, import taxes such as VAT or GST, and customs clearance or brokerage fees required for delivery are paid by ATELIER SACRUM, so you should not be asked to pay additional import charges upon delivery.

Customs may still require recipient information. In some countries, customs or carriers may request additional information from the recipient, such as an ID number, tax number, or confirmation, to complete clearance. You agree to provide reasonable information required for delivery.

If you are charged on delivery, please contact us at hello@altainexusglobal.com before taking action and share any notice or screenshot from the carrier. We will assist you.

5. Tracking Information

Once your order has shipped, you will receive an email containing tracking information.

Please allow 24–72 hours for tracking updates to appear in the carrier’s system.

6. Delayed or Lost Shipments

While we make every effort to ensure timely delivery, delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 hello@altainexusglobal.com

We will investigate the issue and assist you accordingly.

7. Incorrect Address Disclaimer

Please ensure that all shipping information is correct at checkout.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping addresses provided by the customer.

8. Refused, Returned, or Undeliverable Packages

If a package is returned to us because it was refused, undeliverable, or because required customs information was not provided by the recipient, we will contact you to arrange reshipment where possible or process a refund in accordance with our Terms.

Return and reshipment outcomes may depend on the carrier and destination country procedures.