Refund policy

At ATELIER SACRUM, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted for purchases made on https://ateliersacrum.com.

By placing an order on our website, you agree to the terms outlined below.

1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition

The item must be returned with all original packaging

To start a return, please contact us at hello@altainexusglobal.com with:

Your order number

A brief explanation

Photos if the item is damaged, incorrect, or defective

For approved returns, the return address will be provided by our support team.

⚠️ Do not send items back without contacting us first.
Unauthorized returns may not be accepted.

2. Return Shipping

Return shipping requirements are determined case by case.

In some situations, a return shipment may not be required

If a return is approved and required, return shipping costs may apply

We do not recommend returning items without confirmation from our support team

This approach allows us to resolve issues quickly and efficiently.

3. Non-Returnable Items

The following items are not eligible for return:

Items showing signs of wear or use

Items damaged due to improper use

Items returned without prior approval

4. Damaged, Defective, or Incorrect Items

If you received:

A damaged item

A defective item

The wrong item

Please contact us within 7 days of delivery with clear photos.

After review, we will offer one of the following at no additional cost:

A replacement

A refund

Store credit, depending on availability and your preference

5. Refunds

Once your request is approved:

Refunds are processed to the original payment method

Processing time: 3–10 business days, depending on your bank or payment provider

If a return shipment is required:

The refund is issued after the item is received and inspected

Original shipping fees, if any, are non-refundable

6. Exchanges

We want you to be completely satisfied with your purchase.

If you need a different size or item, please contact our support team at hello@altainexusglobal.com within 14 days of delivery. Our team will provide instructions to arrange an exchange.

Depending on the situation, this may include:

Shipping the replacement item to you

Returning the original item to a return address provided by our support team

Issuing a refund once the returned item has been received and inspected

Please do not send any items back without contacting us first. This process ensures a seamless, fair, and high-quality experience for all customers.